LinguaVille Refund Policy for Family and School Licenses

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LinguaVille Refund Policy

Refund Policy for Single and Family subscriptions

LinguaVille offers a no questions asked 14 day money back guarantee for customers who have purchased direct on our site. If you are using a voucher issued by a third party please contact the third party for their refund policy. After this agreed time no refunds will be offered. If a refund is required, a request is made via email to admin@linguaville.com.  Please provide the following information within your email:

- Full Name of User
- Address including Country
- Contact Telephone Number, and/or Skype telephone number
- Email address you used within LinguaVille registration
- The Date you purchased the registration
- Language(s) purchased requiring a refund
- The Reason you require a refund - optional
- Please also identify the method of payment, i.e. Mastercard, Visa, Paypal etc.

Once this information has been received by us, please allow the admin department 7 days to process your refund request. Once the refund has been made, your registration will be cancelled and you will no longer be able to access your account.


Refund Policy for School Licences

LinguaVille offers a no questions asked 14 day money back guarantee for customers who have purchased direct on Our Website. If you are using a voucher issued by a third party please contact the third party for their refund policy. After this agreed time no refunds will be offered. If a refund is required, you may contact us on +44 115 888 1110 or alternatively email us on schools@linguaville.com. Please provide the following information within your email;

- Full Name of User
- School Name
- Address including Country
- Contact Telephone Number, and or Skype telephone number
- Email address you used within LinguaVille registration
- The Date you purchased the registration
- Language(s) purchased, requiring a refund
- The Reason you require a refund - optional
- Please also identify the invoice and method of payment, i.e. Invoice number, Direct Transfer etc.

Once this information has been received by us, please allow the school admin department 7 days to process your refund. Once the refund has been made, your registration and licences will be cancelled and you will no longer be able to access your account.



 

Credit Card and Customer Data Protection Information

Credit Card and Customer Data Protection Information

Credit Card Transaction Policy
All credit card transactions are done over a secure internet using 256 BIT SSL encryption. Digital certificates are used to maximise security when receiving credit card information.

Information from online transactions is used only for the purposes of accounting. After payment is made, none of the credit card details are stored or retained by Kirkby Dalton Ltd.

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